Ace & Zero

Support

Last updated: 6 October 2026

This is the support page for Ace & Zero, a social casino game for iPhone and Android published by Corevix IT Consultancy L.L.C-FZ. It answers common questions and explains how to reach us. How the game handles your data is described in the Ace & Zero Privacy Notice.

Summary. Ace & Zero offers European roulette, blackjack, and Texas Hold'em cash tables and Sit & Go tournaments against computer opponents. It uses virtual chips only: they have no monetary value and can never be cashed out. Every account receives 10,000 free welcome chips once, the daily bonus gives free chips every day, a one-time top-up helps if you run low, and packs of chips can also be bought in the game (Section 4). For help, email support@corevix.io. We answer every request within 30 days.

1. Contact Support

Email support@corevix.io. We answer every request within 30 days. To help us find your account and the problem, please include:

• how you play: as a guest, with Sign in with Apple (iPhone and iPad), with Sign in with Google, or with an email address (and if so, which one),
• your phone model and its iOS or Android version,
• what happened and roughly when, with a screenshot if you have one,
• for a purchase: the order ID from the store's receipt (Section 4).

Never send us your password. We do not need it to help you, and we will never ask for it.

2. How Do I Get Chips?

You never need to buy chips to play. Every account receives 10,000 welcome chips once, and a new account can also claim its first daily bonus in the lobby straight away.

• Welcome chips. Every account receives 10,000 chips once, as a welcome. A new account receives them the first time you reach the lobby with it; an account created before welcome chips were introduced receives them the next time you reach the lobby with it. The app shows a welcome message when they arrive (older versions of the app only show the higher balance).
• Daily bonus. Tap DAILY BONUS in the lobby once per calendar day (UTC). Claiming on consecutive days climbs a 7-day ladder: 1,000 / 1,500 / 2,000 / 2,500 / 3,000 / 4,000 / 5,000 chips for days 1 to 7, then 5,000 chips every day after that. If you miss a whole day, the streak starts again at day 1. The next bonus unlocks at midnight UTC.
• One-time help. The first time your total falls below 100 chips (counting any chips at a poker table, in an unfinished blackjack round, in a Sit & Go in play and in a spin that is still being settled), the game offers A LITTLE HELP (in Texas Hold'em: ONE-TIME HELP; older versions of the app call it FREE CHIPS). It tops your total back up to 500 chips; it does not add 500. It is offered once per account and is separate from the welcome chips.
• Out of chips after that. The daily bonus is the way back: when you run out, the game offers your daily bonus if it is ready, or shows the time until it unlocks.
• Buying chips. Optional packs of chips are on sale in the game (Section 4).

These amounts and rules may change over time.

3. Are Chips Worth Real Money?

No. Chips are virtual and have no monetary value, including chips you buy. They cannot be cashed out, redeemed, transferred to another player or exchanged for money, prizes or anything else of value. Ace & Zero is for entertainment only, is intended for adults (18+) and offers no real-money gambling. Practice or success in a social casino game does not imply future success at real-money gambling.

4. Purchases

You can buy packs of virtual chips in the game: tap BUY CHIPS in the lobby, or the + next to your chip balance. Buying is optional. The App Store or Google Play shows the price in your currency and handles the payment; we never see your payment details. Chips you buy are the same virtual chips as free ones: they have no monetary value, cannot be cashed out and cannot be moved to another account or player, so anyone who offers to sell you Ace & Zero chips outside the game cannot deliver them.

The chips did not arrive.

1. Check that you are online and signed in to the account you used for the purchase.
2. Close the app completely and open it again. The app reports any purchase that has not been confirmed yet and adds its chips automatically. Reopening the app never charges you again, and a purchase is never added twice.
3. If the chips are still missing, email support@corevix.io with the order ID from the store's receipt (App Store: the order ID in Apple's receipt email or at reportaproblem.apple.com; Google Play: the order number starting with GPA. in Google's receipt email or in your Google Play order history), the pack you bought and roughly when.

On Google Play, some payment methods can leave a purchase pending for a while. The chips are added once the payment is complete.

Refunds. Purchases are processed by Apple or Google, so refunds are requested from them and decided under their policies. We cannot refund a purchase ourselves.

• iPhone and iPad: sign in at reportaproblem.apple.com, choose “Request a refund” and select the purchase. Apple explains the steps in Request a refund for apps or content that you bought from Apple.
• Android: find the purchase in your Google Play order history and follow the Google Play refund policies.

When a purchase is refunded, the chips it added are removed from your balance. If you have already used some of them, what is left of your balance is removed; your balance never goes below zero.

A purchase belongs to one account. Its chips are added to the account you were signed in to when you bought, and they stay with that account on every phone where you sign in to it, so there is nothing to restore on a new phone. If the app says that a purchase belongs to another account, sign in to the account you used to buy. A guest account cannot be moved to another phone, so save your progress (Section 8) before you change phones.

5. Are the Other Players Real People?

No. In Texas Hold'em you always play against computer opponents: every cash table and every Sit & Go tournament seats you and five bots, and each bot carries an AI tag next to its name. Bots never see your cards, the deck or the shuffle; they decide using only what a player in their seat could see. In blackjack you play on your own against the dealer, and in roulette against the wheel.

All results are decided on our game servers with a cryptographic random number generator. Roulette uses a European single-zero wheel with 37 pockets. Every blackjack round is dealt from its own six-deck shoe, shuffled for that round.

6. How Do the Leaderboard and My Records Work?

• Weekly leaderboard. Open it from TEXAS HOLD'EM (the LEADERBOARD button at the bottom of the stakes panel) or from MY RECORDS. Finishing first, second or third in a Sit & Go earns 10, 2 or 1 points at the 500-chip entry, three times that at the 5,000-chip entry and ten times that at the 50,000-chip entry. Up to 10 tournaments a day (UTC) score. A tournament in which you sat out half of the hands or more earns no points and does not count toward the 10. The week runs from Monday 00:00 UTC, and the leaderboard has no prizes.
• Your name there. The game gives you a generated name, such as “Lucky Falcon 482”. You cannot choose or change it, and it never shows your username, email or Apple or Google details. To hide yourself, turn off Show me on the leaderboard in the leaderboard panel: others then see your row as “Hidden player”.
• My records. ACCOUNT → MY RECORDS shows your Sit & Go finishes and wins, your biggest poker pot, your biggest roulette win and your blackjack winning streaks. Only you can see them.

7. Does the Game Need an Internet Connection?

Yes. Your chips, bets and hands are kept and settled on our game servers, so the game needs a working internet connection. If the lobby shows “Not connected”, check your connection and tap to retry.

8. I Changed Phones. How Do I Keep My Chips?

Your chips belong to your account on our game servers. How you take them to a new phone depends on how you play:

• Signed in with Apple, Google or an email: install Ace & Zero on the new phone, open ACCOUNT in the lobby and sign in with the same Apple ID (iPhone and iPad), the same Google account, or the same email and password. Your chips are waiting there.
• Playing as a guest: a guest account belongs to the phone it was created on. Before you switch, open ACCOUNT on the old phone and save your progress with Sign in with Google, with SAVE PROGRESS using an email and password or, on iPhone, with Sign in with Apple. Then sign in on the new phone as described above. If your Apple ID or Google account already has its own Ace & Zero account, save the guest chips with an email instead.
• Between iPhone and Android: Sign in with Apple is available on iPhone and iPad only, so use Sign in with Google or an email address to play one account on both. If your account has only an Apple ID linked, first link a Google account or add an email to it on the iPhone (ACCOUNT → Sign in with Google, or ADD EMAIL).

Guest chips that were never saved can be lost when you change or reset your phone, or (on iPhone) when you delete Ace & Zero and no other Corevix app remains on it. When you sign in on a new phone, chips on that phone's own guest account stay with the guest account; they are not added to your saved account.

9. I Forgot My Email Password

There is no self-service password reset yet. We never store your password in readable form, so we cannot look it up or tell you what it is.

• If Ace & Zero is still signed in on one of your devices, keep playing there and do not sign out: that device still opens your account.
• If your account also has a Google account linked, use Sign in with Google instead; if it has an Apple ID linked, use Sign in with Apple on an iPhone or iPad.
• Otherwise we cannot restore access: there is no safe way for us to reset a password yet. You can email support@corevix.io from the email address you sign in with and ask us to delete the account.

10. How Do I Delete My Account?

In the game, open ACCOUNT in the lobby, tap Delete account and confirm with DELETE FOREVER. Guest accounts can be deleted the same way.

• If you have chips at a poker table, leave the table first.
• If your account uses Sign in with Apple, you confirm with Apple, and this game's Sign in with Apple access is removed. If the confirmation with Apple does not complete, nothing is deleted; please try again. This confirmation runs on iPhone and iPad only: to delete an account with an Apple ID linked, use the game on an iPhone or iPad, or write to us.
• Chips you bought are deleted with the account, and deleting the account does not refund a purchase (refunds: Section 4).
• Deletion is permanent. Your account and its chips cannot be restored. The app then returns to this phone's own guest account, or starts a new, empty one if there is none. That guest account is separate and may hold its own chips. Guest accounts on your other phones are not deleted with your account.

What we delete, what we keep and for how long is explained on the Ace & Zero Account Deletion page. If you can no longer open the game, email support@corevix.io.

11. Privacy, Terms and Contact

• Ace & Zero Privacy Notice: what data the game uses and why.
• Ace & Zero Terms of Service: the rules for playing and for virtual chips.
• Ace & Zero Account Deletion: how to delete your account and what happens to your data.
• The general Corevix Privacy Policy and website Terms of Use.

Questions about the game, your account or your data: support@corevix.io. General enquiries: info@corevix.io.

Corevix IT Consultancy L.L.C-FZ
Meydan Free Zone, Dubai, United Arab Emirates